Mrs. Pallavi Vaja
- Degree:
- Experience:
- Bachelor of Business Administration (B.B.A.)
- 5+ year
I have 5 years of work experience in Human resource management and team leading.
Work Experience
- Responding to customer inquiries
Answering questions about the product or service, providing detailed explanations, and guiding customers through processes. - Troubleshooting technical issues:
Identifying the root cause of problems, providing step-by-step solutions, and escalating complex issues to relevant teams when necessary. - Customer issue resolution:
Taking ownership of customer problems, working to find effective solutions, and ensuring timely resolution. - Knowledge base management:
Maintaining and updating internal knowledge bases with product information, troubleshooting guides, and frequently asked questions. - Customer relationship building:
Establishing positive rapport with customers, actively listening to their concerns, and demonstrating empathy. - Data tracking and reporting:
Logging customer interactions in CRM systems, monitoring key performance indicators (KPIs), and providing reports to management on support trends.